Hiveram

Support and stability

Support, release stability, and private vulnerability reporting for Hiveram.

Email support

Support is by email at hello@obstalabs.dev. We send a first reply to every support request within two business days (Monday to Friday, UTC+8, public holidays excepted). Team customers' requests are answered ahead of others.

Release stability

Hiveram is versioned major.minor.patch and is on the 0.x line. Releases ship frequently, each with a changelog entry stating what changed. On 0.x, a minor release can change behaviour; read the changelog before upgrading. The Helm chart upgrades a single instance in place and runs database migrations at startup behind a bounded preflight check. Take a PostgreSQL backup before every upgrade.

Reporting a security issue

Report vulnerabilities privately to security@obstalabs.dev, not in a public issue.